Refunds and cancellation

Last updated: 11 November 2026

In short: you can cancel at any time, you keep access until the end of the period you paid for, and we review refund requests one by one.

How to cancel

Cancel your subscription in the platform, under Settings → Subscription, or write to us at billing@spiritonomicsai.com. Cancelling stops the automatic renewal. You keep access until the end of the period you already paid for, monthly or yearly.

Refunds

Subscriptions are paid in advance, and as a rule a period that has started is not refunded. If you were charged by mistake, if the service did not work, or if something else went wrong, write to us within 30 days of the payment. We review every request and reply within 5 business days.

Usage credits

Credits bought on top of a subscription are not refunded once used. An unused credit pack can be refunded if you write to us within 30 days of buying it.

How you get the money

An approved refund goes back to the card or account you paid with, through Stripe. It usually shows up within 5–10 business days, depending on your bank.

Failed payment

If a payment fails, you have 7 days to update your payment details, and your account works as usual in the meantime. After that the account is paused. Your data is kept and comes back when you resume the subscription.

Your data after cancelling

You can export your data at any time before cancelling. What happens to it after the account ends is described in the Terms and conditions and the Privacy policy.

Contact

For any question about payments, invoices or refunds: billing@spiritonomicsai.com.